The idea behind the campaign is that the instant coffee is so good, no one can distinguish instant from Starbucks' "regular" coffee. One ad spot features groups of people who "can't taste the difference" in comical vignettes - including "people who look like their dogs" and - my personal favorite - "people who yell at town hall meetings".
However, Starbucks didn't stop there - they have launched a nationwide tour, Starbucks VIA™ Taste Challenge, where customers can drop by a participating Starbucks from October 2-5 for a taste-test - and get a free, tall brewed coffee for their time. Customers can also visit the VIA™ mini-site to post comments, pictures and videos of their experience. There is an event page on Starbucks' Facebook page advertising the event.
Yet another aspect of the campaign is the Starbucks VIA™ Road Trip, featuring a coffee loving duo along with their documentary film crew who captures the experience along the way - and all of the videos appear on their YouTube channel. Starbucks is also promoting the Road Trip on Twitter @StarbucksLive.
Starbucks also has an iPhone application where users can find locations, build a coffee, check and reload Starbucks cards and more. Check out the video below for more info.
We couldn't think of a more perfect example of a company who is actively engaging their audience with social media - Starbucks fans are very loyal (even in a tough economy) and Starbucks knows just how to to reach their audience - a match made in heaven. (And hey, as always, their packaging is beautiful - couldn't hurt, right?)







































